Customer questionsBlog
Customer questions answered faster, with the reply already drafted.
One inbox for every question, a reply drafted from your help articles, and a knowledge base that grows from what customers actually search for.
Included in $99 a month per site.
Free. No account needed.
No site yet? Join the waitlist.
Instead of
Intercom, Zendesk, or a shared inbox.
Each one is a tool you set up, feed and check yourself.
Why it's different
- 1
The help articles repair themselves
Missing topics are drafted from what visitors really search for, and low-rated articles get a proposed rewrite.
- 2
Questions feed sales and content
A question that is really a sales lead goes to your customer list, and questions that keep coming up become blog topics.
- 3
The chat says only what you've approved
It answers from the help articles you publish and hands off to a person when asked.
One inbox, a reply drafted
Every question lands in one place, sorted when it arrives, with a reply already drafted from your help articles.
- AI sorting on every question
- Spam and phishing screened, with a 'not spam' escape
Answers that keep their promises
Set a response target and get a warning before you miss it. The clock pauses outside your business hours.
- Response targets and warnings that pause outside business hours
- Saved replies, proposed from your most frequent questions
A help center that grows
Publish a help center where visitors can search and get answers that cite your articles. A short satisfaction survey shows what is working.
- Public help center with AI search answers that cite your articles
- Satisfaction survey
Connected to the rest of Betterfy
Site searchHelp articles
When visitors search your site and find nothing, Betterfy drafts the missing help article.
Customer questionsCustomers
A support question that's really a sales lead gets a drafted follow-up.
ChatCustomer questions
When a visitor asks for a person, a ticket opens with the full transcript.
ConditionNeeds the chat turned on
What's included
What you get, and whether it is already on, needs turning on, or needs a setup step first.
| Feature | What you get | Availability |
|---|---|---|
AI sorting on every question | Each question is sorted when it arrives. | Included |
Spam and phishing screen | Junk is filtered out, with a 'not spam' button if it gets one wrong. | Included |
Response targets | Warnings before a target is missed. The clock pauses outside business hours. | Included |
Saved replies | Proposed by AI from your most frequent questions. | Included |
Satisfaction survey | Customers rate the answer they got. | Included |
Public help center | Visitors search, and AI answers cite your articles. | Included |
Site search | Shows what visitors searched for and could not find. | Included |
Customer emails become questions | Emails to your support address turn into tickets in the inbox. | Needs setupNeeds your own verified sending domain. |
You stay in charge
Nothing important happens behind your back.
Every draft waits for your approval. Approve from the morning email in one tap, skip it, or undo it later. You choose how much Betterfy does on its own.
Honest limits
What it doesn't do yet
- The chat has nothing to say until you publish help articles. Starter drafts are written for you at setup.
- Turning customer emails into tickets needs a verified sending domain.
- No ticket assignment, attachments or live chat takeover yet.
Questions
It answers from the help articles you publish, and hands off to a person when a visitor asks for one.
No. Starter drafts are written for you at setup, and Betterfy drafts missing ones from what visitors search for. You check them and publish.
Replies are drafted for you. You review them and send.
Customer emails turn into tickets once you have a verified sending domain.
The chat answers from your help articles and opens a ticket when a visitor asks for a person. Live chat takeover isn't available yet.
See your customer questions answered faster.
Free. No account needed.No site yet? Join the waitlist.